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To use this instant support, please call the 3DK office and await phone instructions.
  * Windows Users 'click icon' when instructed  
  You must be using Internet Explorer when clicking this link.  
  ** Mac Users 'click icon' when instructed  
Remote Access Procedure
Click on one of the large icons   to the far left. A dialogue box will appear at the bottom of your screen [similar to the image below] asking permission to proceed.
Click 'run'.    

Another diaglogue box will appear with a unique security number.  [similar to the image below]
Support staff will ask for this number.
This completes the remote access procedure and our staff will proceed with support.
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